Frequently Asked Questions

Order Processing and Cancellation Policy

How long does it take to receive my finished nails?

  • Each set is meticulously made to order by hand, with a standard lead time of 30 days.

  • Due to seasonal demand and potential shipping delays, lead times may vary.

Order Cancellation & Refund Policy

  • You may cancel your order and receive a full refund if you contact us within 24 hours of placing your order.

  • As these are custom-made items, we do not accept returns, exchanges, or refunds after 24 hours.

  • If you wish to cancel your order, please email us at contact@isadoracrystals.com within 24 hours of purchase.

  • Refunds are only accepted for quality issues. We do not accept returns or exchanges due to incorrect sizing if the measurements were provided inaccurately.

Sizing, Wearing & Removal

How do I size my nails?

STEP 1: MEASURE YOUR NAILS

  • Hold a piece of paper against your nail bed.

  • Mark the widest part of your nail.

  • Measure the distance between the two dots.

STEP 2: CHOOSE THE RIGHT SIZE

  • PLEASE SELECT THE SIZE THAT FITS MOST OF YOUR FINGERS.

  • CONSIDER SIZING UP IF YOU ARE BETWEEN TWO SIZES OR HAVE FLATTER NAIL BEDS.

How to apply my Press-on Nails?

STEP 1: Nails Care

  • Use the Glass Nail File to polish your nails.

  • Use the Plastic Cuticle Stick to sweep away the dead skin, ensuring your nail beds are clear for application.

STEP 2: Clean the Nails

  • Soak a cotton pad or paper towel in alcohol. Clean the dust and grease on the nail surface and in the nail gaps carefully.

STEP 3: Stick a Nail Glue Sticker

  • Select a piece of Nail Glue Sticker that is close to the size of your nail on Nail Glue Sticker sheet.

  • Take off the Nail Glue Sticker with the Stainless Steel Tweezers.

  • Align the Nail Glue Sticker to the center of the bottom edge of the nail and stick it

  • Press the Nail Glue Sticker and expel the air between the Nail Glue Sticker and the nail surface.

STEP 4: Glue the Press-on Nail

  • Tear off the paper on the surface of the Nail Glue Sticker with the Stainless Steel Tweezers.

  • Align the edge of the Press-on Nail with the Nail Glue Sticker and paste it.

  • Press and hold the Press-on Nail firmly for about 5-10 seconds to make it stick firmly.

  • Complete the appling of a Press-on Nail. Repeat the above steps for other fingers.

Note:

Do not expose the Press-on Nail to water within 4 hours after applying it. Water will enter the Press-on Nail, affecting the effect of the application and breeding bacteria. It is recommended to apply it before going to bed.

The Press-on Nail can be worn for 3-5 days. The specific duration is affected by the use of the fingers. If the Press-on Nail is loose, it can be removed and re-sticked.

How to remove my Press-on Nails?

STEP 1: Remove the Press-on Nail

  • Soak your hands in warm water.

  • Use the Plastic Nail Care Cuticle Stick to slowly pry the Press-on Nail open from the side.

  • Use the Plastic Nail Care Cuticle Stick to remove the residual glue from the nail surface or the Press-on Nail by rolling.

  • Use a wet wipe to wipe the residual glue on the nail surface and the Press-on Nail.

STEP 2: Store the Press-on Nails

  • Wipe the Press-on Nails dry.

  • Put them back in the storage box. There is a sticker on the bottom of the box, which can be used to stick and fix the Press-on Nails to prevent the nails from colliding and causing the decoration to fall off.

  • Proper placement of the Press-on Nails can extend the life of the Press-on Nails. Store it and wear it next time.

Crystal Cleaning & Care

Are the crystals securely attached?

Yes! Each crystal is meticulously placed and securely bonded using professional techniques to ensure durability while maintaining an elegant look.

How should I care for my crystal press-on nails?

Crystals are delicate and require special care. To maintain their beauty and longevity:

  • Avoid high temperatures – Heat can affect the adhesive and may damage certain crystals.

  • Keep away from harsh chemicals – Avoid exposure to acetone, alcohol, bleach, and other corrosive substances that may damage the crystals' surface.

  • Store properly – Keep your nails in the provided box when not in use to protect them from scratches and dust.

How should I clean my crystal press-on nails?

To remove dirt or fingerprints, gently wipe the surface using:

  • A soft cloth

  • A wet wipe

  • A cotton swab dipped in clean water

Avoid prolonged water exposure, as extended contact with moisture can damage certain crystals.

Do crystals need to be cleansed or recharged?

Yes! Crystals naturally absorb energy, so regular cleansing and recharging help maintain their vibrancy. Here are some safe methods:

  • Moonlight cleansing – Place the nails under the moonlight overnight to refresh their energy.

  • Smoke cleansing – Use sage or incense to gently purify the crystals.

  • Selenite charging – Store the nails near a selenite plate to naturally cleanse and recharge them.

Energy Cleansing & Recharging

Do crystals need to be cleansed or recharged?

Yes! Crystals naturally absorb energy, so regular cleansing and recharging help maintain their vibrancy. Here are some safe methods:

  • Moonlight cleansing – Place the nails under the moonlight overnight to refresh their energy.

  • Smoke cleansing – Use sage or incense to gently purify the crystals.

  • Selenite charging – Store the nails near a selenite plate to naturally cleanse and recharge them.